NOCs are an integral aspect of modern IT Infrastructure. A Network Operations Center can transform the dynamics of business when the right engineers and all the necessary equipment are in place.
In this blog, we will figure out how end-to-end Managed, 24X7 NOC Services help small-medium sized businesses tackle all the network challenges, listing all components of the Center.
Engineers
A NOC engineer’s responsibilities include responding to security alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. Each NOC technician must maintain documentation for all queries and solutions, being responsible for the management and maintenance of the client’s IT infrastructure.
Email hosting services, voice and video data management, backup-data recovery, data storage management, anti-virus management, hardware configuration, identification and prevention of any potential network issues, power failure monitoring, vendor ticket management, network analysis and routine troubleshooting are some of the tasks that require each NOC engineer to be a skilled, subject matter expert. Hence, all NOC engineers should be at least be bachelor’s in Computer Science. They should have studied network security, information technology, programming, network administration, and computer algorithms during their engineering.
Equipment
NOC engineers should have direct access to Video Wall Displays to monitor all aspects of the network. Workstations with additional displays allow engineers to monitor the network with greater efficiency, to deliver faster response time. Similarly, Audio Input and Output facilities help technicians to communicate with each other.
Wireless Networks and Backup Systems exist within the system to allow the NOC to maintain 100% uptime. On the other hand, Control Interfaces manage the integrated A/V technologies in a smooth manner. Large Data Storage should also be part of the NOC to handle all issues that the administrator and on-site technicians may face.
In addition to this, on-site experts need high-speed computers while the internal networking facilities should have maximum coverage and capacity.
IT By Design 